My name is (Kelly )Hai Yan Ma and I joined NAMI SF in 2021 as Chinese Community Liaison. I'm originally from Guangdong China and immigrated to San Francisco with my family in 2004. I have had working experience in customer service over 15 years and have been taking care of a closer family member with mental health challenges. After getting connected with NAMI, I have learned a lot about the needs of people with mental illness and gained support from Family to Family class. This has led me to join NAMI as a volunteer and then staff member to support families and community members facing similar difficulties.